Shipping.
Everything is made to order, then shipped to you. Here is what standard shipping costs, per country and product. The first item is priced on the left; each extra item of the same kind adds the amount on the right.
| Product | Opening laterCanada, United States, United Kingdom, Netherlands, Germany, Australia, Mexico |
|---|---|
| Prints & maps | At opening |
| Framed prints | At opening |
| Canvas | At opening |
| Tees | At opening |
| Crewnecks | At opening |
| Hoodies | At opening |
| Totes | Not yet |
| Mugs | At opening in United States, United Kingdom, Netherlands, Germany |
| Stickers | At opening |
Made to order
Your order is made after you order it, usually in a facility near you. Designs with words you typed are read by a person first, which can add a working day.
Delivery
We show the shipping price before you pay, and a delivery estimate wherever we have one for your address. Tracking is emailed when your order ships.
Your address
Please check your address at checkout. If a parcel comes back because the address was wrong, we can reship it for the shipping cost.
Taxes and duties
Sales tax, GST or VAT is shown at checkout where it applies. Orders are printed in or close to your market, so import duties are rare; if any are due, we tell you before you pay.
Problems in transit
If your order arrives damaged or doesn't arrive, email hello@mycity.is. If your order arrives damaged, defective, misprinted or not what you designed, we reprint it or refund you: you choose. Tell us within 14 days of delivery.
Before it's made
Until your order starts being made, you can cancel it, or just one item, and we refund what you cancel. You can change the delivery address for free too. After that we'll still try to change the address, but we can't promise.
If a parcel goes missing
If the carrier confirms it's lost, or its tracking hasn't moved for 10 business days past the estimated arrival, we make it again and send it again, free.
Sending it again
Free when the problem is ours or the carrier's. If a parcel comes back because the address was wrong, the new shipping is yours.
Returns and reprints: our returns policy.