Shipping.
Everything is made to order, then shipped to you. Here is what standard shipping costs, per country and product. The first item is priced on the left; each extra item of the same kind adds the amount on the right.
| Product | Opening laterCanada, United States, United Kingdom, Netherlands, Germany, Australia, Mexico |
|---|---|
| Prints & maps | At opening |
| Framed prints | At opening |
| Canvas | At opening |
| Tees | At opening |
| Crewnecks | At opening |
| Hoodies | At opening |
| Totes | Not yet |
| Mugs | At opening in United States, United Kingdom, Netherlands, Germany |
| Stickers | At opening |
Made to order
Your order is made after you order it, usually in a facility near you. Designs with words you typed are read by a person first, which can add a working day.
Delivery
We show the shipping price before you pay, and a delivery estimate wherever we have one for your address. Tracking is emailed when your order ships.
Your address
Please check your address at checkout. You can change it for free until your order starts being made: email hello@mycity.is with your order number. After that we'll try, but we can't promise.
If a parcel comes back because the address was wrong, we can send it again, and the new shipping is yours.
Taxes and duties
Sales tax, GST or VAT is shown at checkout where it applies. Orders are printed in or close to your market, so import duties are rare; if any are due, we tell you before you pay.
Problems in transit
If your order arrives damaged, email hello@mycity.is with your order number and a photo. If your order arrives damaged, defective, misprinted or not what you designed, we reprint it or refund you: you choose. Tell us within 14 days of delivery.
If it doesn't arrive: once the carrier confirms it's lost, or its tracking hasn't moved for 10 business days past the estimated arrival, we make it again and send it again, free.
Sending it again is always free when the problem is ours or the carrier's.
Cancelling, returns and reprints: our returns policy.