Returns and reprints.

If your order arrives damaged, defective, misprinted or not what you designed, we reprint it or refund you: you choose. Tell us within 14 days of delivery.

Email hello@mycity.is with your order number and a photo of the problem. A photo is enough: we never ask you to send it back.

Found a fault more than 14 days after delivery? Write to us anyway. We look at each case on its own.

Where the law where you live gives you longer to report a fault, you keep that right.

If the carrier confirms your parcel is lost, or its tracking hasn't moved for 10 business days past the estimated arrival, we make it again and send it again, free. Email hello@mycity.is with your order number.

You can cancel your whole order, or just one item, until that part of your order starts being made. Your order page shows it once we know. Email hello@mycity.is with your order number, and we refund what you cancel. Once it's being made, we can't cancel it; any legal right you have to cancel or return after delivery still applies (see below).

Everything is printed after you order it. A change of mind on a design you personalised (your words, pins or chosen view) isn't a reason for a refund unless the law where you live says otherwise; the sections below explain where it does.

We don't offer refunds for a change of mind on made-to-order products. Anything that arrives damaged, misprinted or different from the design you approved is covered by our promise above, and by your provincial or state consumer law.

You can cancel within 14 days of delivery under the Consumer Contracts Regulations 2013, except for goods made to your specifications or clearly personalised. Ready-made designs can be cancelled; send them back unused within 14 days of telling us, and we refund the price and standard delivery within 14 days.

Your rights under the Consumer Rights Act 2015 for faulty goods are not affected.

You can withdraw from the contract within 14 days of delivery without giving a reason, except for goods made to your specifications or clearly personalised (Directive 2011/83/EU, Article 16(c)). Ready-made designs can be withdrawn; tell us at hello@mycity.is, return them within 14 days, and we refund the price and standard delivery within 14 days.

The legal guarantee of conformity applies to every product: two years in Germany, and in the Netherlands for as long as the product can reasonably be expected to last.

The Australian Consumer Law guarantees apply. For a major failure you can choose a replacement or a refund. We don't offer refunds for a change of mind on made-to-order products.

Your rights under the Ley Federal de Protección al Consumidor apply. Anything that arrives damaged, misprinted or different from the design you approved is covered by our promise above. You can also contact PROFECO.