- How do I make it mine?
- Open any design. On map designs, drag the preview to your street and zoom in; add pins, a title, a date and a dedication. On apparel and goods, pick the ink, the placement and a line of your own: a neighbourhood, coordinates or a short phrase.
- Will it look exactly like the preview?
- Yes, as far as print allows. We save the exact design you approve, then render it at full print resolution with the same renderer that draws your preview. Colours on screen and on paper or fabric can differ slightly.
- Where do you ship?
- Choose where you're shipping in the menu (we call it your market). We only show products we can deliver there, and you'll see the shipping price before you pay.
- How do I track my order?
- Your confirmation email links to your order page, which shows each item's status and tracking once it ships.
- How long will it take?
- Each piece is made to order, then shipped. Where we have an estimate for your country, the product page and your bag show it in business days, making and delivery together, and checkout confirms it for your address. We never guess one.
- Can I return it?
- Because everything is made to order for you, we can't take returns for a change of mind. If it arrives damaged, defective, misprinted or different from the design you approved, tell us within 14 days of delivery with a photo, and choose a reprint or a refund. A photo is enough: you never need to send it back. Your rights under the law where you live come on top; our returns policy has the details for each country.
- It's been more than 14 days. Can you still help?
- Write to us anyway. We look at each case on its own.
- What if my parcel goes missing?
- If the carrier confirms it's lost, or its tracking hasn't moved for 10 business days past the estimated arrival, we make it again and send it again, free.
- Can I change or cancel my order?
- Yes, until it starts being made: your order page says “Waiting to be made” until then. You can cancel the whole order or just one item, and we refund what you cancel. You can also change the delivery address for free. Once it's being made we can't cancel it, but write to us about the address anyway: we'll try, though we can't promise.
- Who pays if it has to be sent again?
- We do, when the problem is ours or the carrier's. If a parcel comes back because the address was wrong, the new shipping is yours.
- Where does the map data come from?
- From OpenStreetMap, made by volunteers around the world and available under the Open Database Licence. We credit it on the packing slip of every order made from map data and in each product page's details. The full list of data and type we use is on our credits page.